Job Summary
A software company is filling a position for a Remote Customer Support Center Team Lead.
Individual must be able to fulfill the following responsibilities:
- Monitor and coach all your agents performance
- Monitor, measure, KPIs, metrics, performance, conduct and attendance
- Notify your Supervisor of any opportunity areas you identify while performing these duties
Applicants must meet the following qualifications:
- You love people and believe it's your job to make sure they love being at work
- Your exceptional interpersonal skills impact the positive and productive experience your colleagues have at work
- Others say you have carried the culture torch in your other workplaces
- You are known for communicating exceptionally well and leading with radical candor
- You provide helpful feedback and coaching to your team that they are eager to get because it helps them get better
- Each of your team members is clear how long it will take you to respond to their questions and needs
