Job Summary
A video hosting, sharing, and services company has a current position open for a Remote Customer Support Director.
Core Responsibilities Include:
- Attracting, hiring and retaining a world-class customer support team focused on teams, small medium business and enterprises
- Collaborating with other Customer Support leaders to provide high quality seamless support experiences for our customers
- Establishing metrics and measurements that provide clear quantitative insights
Required Skills:
- 10+ years of experience supporting a wide range of customers from single users
- Experience and comfort working in highly matrixed environments that requires influencing
- Ability to deeply understand the health and performance of a support team through data and metrics
- Ability to communicate complex ideas and abstract concepts through data and written reports and presentations
- History of driving successful change and improvement with impactful and measurable results
- Experience working with Engineering, CSM and Sales teams driving coordination and collaboration
