Job Summary
A company that offers tele-health, business management, and coaching tools has an open position for a Remote Customer Support Director.
Core Responsibilities of this position include:
- Owning the Customer Support experience
- Drafting and reporting quarterly OKRs
- Managing support team KPI's
Applicants must meet the following qualifications:
- 2+ years of experience leading and scaling Customer Support teams at a technical startup
- 4+ years of experience providing customer support for technical startups
- Proficiency with ticket management systems and tools
- Ability to communicate complex technical topics to customers and coworkers of varying technical skill level
- Experience leading remote teams across timezones