Remote Customer Support Engineer

Job ID: Available for Members

Location: Nationwide

Compensation: Hourly

Staff Reviewed: Wed, Feb 06, 2019

This job expires in 19 days

Job Category: Customer Service

Telecommute Level: 100% Telecommute

Travel Requirements: No Travel

Weekly Hours: Full Time

Employer Type: Staffing Agency

Career Level: Experienced

Job Summary

A staffing company has a current position open for a Remote Customer Support Engineer.

Core Responsibilities Include:

  • Resolving calls efficiently and effectively
  • Working one-on-one with customers
  • Providing a world-class customer experience

Position Requirements Include:

  • Be well versed in current software support practices and tools
  • Know how to write knowledge base articles and step by step guides
  • +2 years as a front-line agent supporting software products
  • Be open to learning multiple products across multiple technologies at the same time
  • Have strong English oral and written communication skills