Job Summary
A software development company has an open position for a Remote Customer Support Engineer.
Must be able to:
- Work with customer administrators, team members and development engineers to resolve technical issues
- Work with customers at all levels of the organization to provide world class customer satisfaction
- Provide feedback and recommendations to Engineering regarding trends and solutions to common classes of problems
Qualifications for this position include:
- Excellent customer management skills in highly escalated situations
- Exceptional operational and organization excellence
- Excellent communication skills
- Minimum 7 years technical support/customer service experience
- Must be a highly motivated, enthusiastic team player, driven by delighting customers
