Job Summary

A privately-held software company has an open position for a Remote Customer Support Global Director.

Individual must be able to fulfill the following responsibilities:

• Drive continuous improvement on a global scale
• Lead the escalation process and all aspects of a support team who are motivated to respond quickly to external customer needs
• Provide insight and vision into where the department is heading, and work directly with other departments throughout the company, particularly Engineering, Product and Sales

Required Skills:

• 10+ years leading customer-facing technical support teams with a commitment to providing superior customer experiences
• 5+ years hiring, training, coaching and nurturing top talent, leading operations of a Global Customer Support team, including building an in-house customer support team
• Demonstrated dedicated cross-functional orientation with ability to build relationships with other leaders and teams
• Proven creative problem-solving ability and forward-thinking mentality
• Demonstrated obsessive and proactive mindset toward continuous improvement
• Experience managing International Support teams