Job Summary
Do you want to be part of the mission and be part of an amazing fully remote team that is all about building a great product to help students succeed?
Do you love supporting clients by resolving their questions and challenges in a helpdesk environment?
Are you passionate about student success and making it possible for all students to receive the high-quality support they need?
Are you able to work 9a-6p Pacific time?
All students deserve high-quality tutoring support to help them achieve their academic potential. Our mission is to enable equitable, high-quality, and cost-effective district managed tutoring for school districts of all sizes. You can be part of our unique SaaS start-up that integrates with schools' existing tech infrastructure and instructional tools to enable school districts and other student-serving organizations to provide equitable access to high quality, flexible, and targeted student support.
What will you do as a Customer Support HelpDesk Specialist?
Love to work with clients? You will communicate with clients through tickets, chats and phone calls.
Passionate about solving problems? You will answer questions from clients and help resolve challenges that arise while they are using our products and services.
Do you enjoy moving fast? You will work in an agile setting with teams from Support, Engineering, as well as Customer Success team to constantly build, deliver and iterate on ideas.
Requirements:
Able to work 9am-6pm Pacific time
Proven working experience in education software support
Experience with Zendesk preferred
Experience in a Tier 1 Helpdesk environment
Ability to deliver prompt, high quality customer support with attention to detail
Ability to quickly grasp complex technical concepts and make them easily understandable
Available 9am-5pm Pacific time (can be located anywhere in US)
Excellent team player with the ability to roll up their sleeves and build a great company
Ability to collaborate cross functionally with a diverse range of stakeholders
Excellent writing and verbal communication skills with the ability present complicated narratives in an easy to understand way
Capacity to set correct expectations and manage issues to completion
What would be great to have:
Prior startup experience is a plus.
If you see yourself succeeding here, please apply! If you have most of the above, but not all, still apply, we want to hear from you!
Benefits
What you will you receive:
Be part of a fully remote team and amazing, team oriented culture
Opportunity to help build and create
Health, dental and vision benefits
Possible equity in company
Unlimited PTO
401k
Paid Parental Leave
Salary range: $45,000-$55,000
Satisfaction that you are contributing to our mission of getting tutoring help to those students that need it the most.
