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Remote Customer Support Manager

Job is Expired
Location: Nationwide
Compensation: Salary
Staff Reviewed: Fri, Aug 03, 2018
Job Category: Management
Weekly Hours: Full Time
Employment Status: Permanent
Employer Type: Staffing Agency
Career Level: Management

Job Summary

A staffing agency is in need of a Remote Customer Support Manager.

Individual must be able to fulfill the following responsibilities:

  • Manage and coach a team of 15-20 L1/L2 software support engineers
  • Report Team performance
  • Contribute to new product imports and proof of concept trials

Qualifications for this position include:

  • 5+ years of managing 15+ person software support teams
  • Experience with deep diving for >500 tickets volume per week
  • 10+ years experience managing L1/L2 software support engineers
  • Exceptional communication and leadership skills

COMPLETE JOB DESCRIPTION

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