Remote Customer Support Manager

Job ID: Available for Members

Location: Nationwide

Compensation: Salary

Posted: Friday, August 03, 2018

Job Category: Management

Telecommute Level: 100% Telecommute

Travel Requirements: No Travel

Weekly Hours: Full Time

Employment Status: Permanent

Employer Type: Staffing Agency

Career Level: Manager

Job Summary

A staffing agency is in need of a Remote Customer Support Manager.

Individual must be able to fulfill the following responsibilities:

  • Manage and coach a team of 15-20 L1/L2 software support engineers
  • Report Team performance
  • Contribute to new product imports and proof of concept trials

Qualifications for this position include:

  • 5+ years of managing 15+ person software support teams
  • Experience with deep diving for >500 tickets volume per week
  • 10+ years experience managing L1/L2 software support engineers
  • Exceptional communication and leadership skills