Remote Customer Support Operations Director

Location: Nationwide

Compensation: To Be Discussed

Staff Reviewed: Sun, Feb 21, 2021

This job expires in: 15 days

Job Category: Customer Service

Remote Level: 100% Remote

Employer Type: Employer

Career Level: Experienced

Job Summary

A software technology company needs applicants for an opening for a Remote Customer Support Operations Director.

Must be able to:

  • Develop and evolve training, knowledge, reporting and quality functions
  • Attract, hire and retain a world-class customer support operations team
  • Analyze existing technology platforms and tools

Qualifications for this position include:

  • 10+ years of experience supporting customer support and service organizations
  • Experience and comfort working in highly matrixed environments
  • Excellent understanding of customer support operational needs and challenges
  • Strong background in leading complex initiatives that yield measurable results
  • Proven ability leading and building high-performing teams

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