Job Summary
A software technology company needs applicants for an opening for a Remote Customer Support Operations Director.
Must be able to:
- Develop and evolve training, knowledge, reporting and quality functions
- Attract, hire and retain a world-class customer support operations team
- Analyze existing technology platforms and tools
Qualifications for this position include:
- 10+ years of experience supporting customer support and service organizations
- Experience and comfort working in highly matrixed environments
- Excellent understanding of customer support operational needs and challenges
- Strong background in leading complex initiatives that yield measurable results
- Proven ability leading and building high-performing teams
