Job Summary

A software development company is filling a position for a Remote Customer Support Operations Manager.

Core Responsibilities Include:

• Conducting onsite management of support contractors, subcontractors and vendors
• Supporting escalations to ensure there is no business impact
• Managing day-to-day operations of a team of data reviewers including resource/equipment planning, staffing, quality control, etc

Qualifications Include:

• Bachelor’s degree or equivalent
• Passion for ensuring a great customer experience and meeting established SLAs
• Exceptional skills in data manipulation and analysis
• Strong analytical capability; track record of digging into data and finding solutions for a variety of operational problems
• Strong communication and leadership skills
• Attention to detail and proven ability to manage multiple, competing priorities simultaneously