Remote Customer Support Operator

Job Summary

A company is looking for a Virtual Store Support Operator.

Key Responsibilities

• Answer incoming calls, return voicemails, and respond to emails to assist customers and store team members
• Locate proof of purchase, assist with returns/exchanges, and provide resolutions to customer concerns
• Document customer interactions and maintain updated information in a case management system

Required Qualifications, Training, and Education

• High school diploma or GED; minimum of 2 years related experience or equivalent education and experience
• Typing speed of at least 45 words per minute
• Must be available to work any shift between Monday-Friday 9:00am-6:00pm EST and holidays
• Regular attendance and punctuality are required
• Call center or customer service experience preferred; automotive knowledge desired but not required