Job Summary

A health insurance company needs applicants for an opening for a Remote Customer Support Representative 2.

Candidates will be responsible for the following:

• Addressing customer needs which may include complex benefit questions, resolving issues
• Recording details of inquiries, comments or complaints, transactions or interactions
• Escalating unresolved and pending customer grievances

Required Skills:

• 2+ years of customer service experience – this is a call center role
• Strong computer skills utilizing multiple computer applications simultaneously (Microsoft Office – Outlook, Word, Excel)
• Strong initiative with the ability to adapt to change quickly and be empathetic