Remote Customer Support Representative 2

Location: Indiana, Kentucky

Compensation: To Be Discussed

Staff Reviewed: Tue, Jun 08, 2021

This job expires in: 22 days

Job Category: Customer Service

Remote Level: 100% Remote

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced

Education Level: Some College, Bachelors

Job Summary

A health insurance company needs applicants for an opening for a Remote Customer Support Representative 2.

Candidates will be responsible for the following:

  • Addressing customer needs which may include complex benefit questions, resolving issues
  • Recording details of inquiries, comments or complaints, transactions or interactions
  • Escalating unresolved and pending customer grievances

Required Skills:

  • 2+ years of customer service experience – this is a call center role
  • Strong computer skills utilizing multiple computer applications simultaneously (Microsoft Office – Outlook, Word, Excel)
  • Strong initiative with the ability to adapt to change quickly and be empathetic

COMPLETE JOB DESCRIPTION

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