Remote Customer Support Representative

Job Summary

A company is looking for a REMOTE Tier 1 Customer Support Representative.

Key Responsibilities

• Handle 30-50 inbound calls daily from families, students, and occasionally teachers
• Provide real-time support for login issues, account access, and general platform navigation
• Troubleshoot technical issues related to hardware, software, and network connectivity

Required Qualifications

• Proven experience in customer service or technical support roles
• Strong troubleshooting skills across Windows environments
• Familiarity with Active Directory (e.g., password resets, domain management)
• Ability to work independently in a remote setting with a quiet workspace and high-speed internet
• Experience supporting HP laptops or similar hardware is preferred