Remote Customer Support Representative

Job Summary

A company is looking for a Remote Customer Support Representative focused on Healthcare Technology for Veterans.

Key Responsibilities

• Respond to customer product inquiries and troubleshoot issues via telephone and chat
• Document customer interactions and collaborate with teammates to resolve complex issues
• Escalate unresolved technical issues to senior support resources as needed

Required Qualifications

• Minimum of 4 years of relevant work experience
• Prior experience in a help desk, technical support, or product support environment
• Ability to complete VA background clearance shortly after hire
• Experience supporting healthcare, medical devices, or regulated products is preferred
• Demonstrated comfort handling high-volume phone-based customer interactions