Remote Customer Support Representative

Job Summary

To support a 24/7 operation, the full-time Remote Customer Support Representative will manage a high volume of customer interactions, including inbound and outbound calls, emails, and chat communications, while working remotely with a flexible schedule that includes evenings and weekends.

Key responsibilities

• Handle up to 70 inbound and outbound customer interactions daily across multiple communication channels
• Work independently in a distraction-free home office environment, adhering to assigned schedules
• Participate in training and mentoring during the initial weeks of employment to ensure effective service delivery

Required qualifications

• Proficient in written communication with strong grammar skills for professional email and chat correspondence
• Experienced with Microsoft Office and CRM systems, such as Salesforce and Maintenance Connection
• Possess a reliable internet connection with a minimum speed of 50 Mbps
• Have a dedicated home office space suitable for two monitors and ergonomic seating
• Demonstrate professional maturity and the ability to work effectively with minimal supervision