Job Summary
A social technology company has a current position open for a Remote Customer Support Representative.
Core Responsibilities Include:
- Handling booking support requests driving retention and ease of use
- Building connections and trust with your customers, calmly, and professionally handle their concerns and quickly get them a resolution
- Efficiently addressing and solving user issues primarily via live channels while maintaining & exceeding KPIs aimed at customer satisfaction, productivity, and accuracy
Applicants must meet the following qualifications:
- Minimum 1 year of customer service experience, contact center experience preferred
- Strong critical thinker and adept at problem-solving.
- Interpersonal skills: Remains open to others' ideas and exhibits willingness to try new things.
- Tech-savvy, excellent typing skills and adaptable in navigating online tools and systems
- Minimum 1 year of customer service experience, contact center experience preferred
