Job Summary

An accounting and consulting firm needs applicants for an opening for a Remote Customer Support Representative Specialist II.

Core Responsibilities Include:

• Providing inbound application and functional support for iSolved HCM solutions by phone, e-mail and webform
• Participating in Level 1 Support phone queue to assist all clients as needed
• Appropriately escalating issues for customers as needed to supervisor

Required Skills:

• Experience with Microsoft Office products, other computer software applications and use of the Internet
• Strong customer service, organizational skills, and attention to detail
• Strong communication skills with professional telephone presence
• Ability to multi-task and work effectively in a fast-paced environment
• Issue analysis, troubleshooting and problem solving skills
• A strong product, service and technical background with experience