Job Summary
A software technology company has an open position for a Remote Customer Support Representative Tier II.
Must be able to:
- Investigate, reproduce, and define issues based upon ticket information
- Deliver effective and timely resolution to a range of customer inquiries
- Meet or exceed production standards and customer SLA's (queue and ticket management)
Applicants must meet the following qualifications:
- Ability to understand complex data, file formats, billing formats, software, and processes
- Working knowledge and understanding of data integrations
- Proven ability to "divide and conquer" complex problems and then document and communicate their solutions
- Exceptional customer service skills
- 4+ years of technical support experience required
- 4+ years' experience in a customer service role
