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Remote Customer Support Senior Manager in Raleigh

Job is Expired
Location: North Carolina
Compensation: To Be Discussed
Staff Reviewed: Wed, Oct 02, 2019
Job Category: Customer Service, Management
Weekly Hours: Full Time
Employer Type: Employer
Career Level: Management

Job Summary

A company that provides fundraising software has a current position open for a Remote Customer Support Senior Manager in Raleigh.

Candidates will be responsible for the following:

  • Managing day-to-day operations and customer inquiry queue
  • Reviewing and monitoring customer support volume
  • Implementing scalable training program for support specialists

Required Skills:

  • Ability to travel to DC HQ once per quarter (minimum)
  • 5+ years of experience in customer relations or customer service
  • 5+ years of people management experience
  • Bachelor’s or equivalent experience in sales, customer support and/or management

COMPLETE JOB DESCRIPTION

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