Remote Customer Support Specialist

Job Summary

A company is looking for a Live Chat Customer Support Specialist who thrives in a fast-paced, multi-channel environment.

Key Responsibilities

• Handle a high volume of customer interactions through calls, live chat web messages, and emails
• Deliver accurate account information, process payments securely, and document all interactions
• Manage follow-ups in the Premium Billing System (PBS) and escalate complex issues with detailed documentation

Required Qualifications

• 2+ years in a high-volume contact center with voice and chat channels in a remote environment
• Typing speed of 40+ WPM with strong grammar and spelling
• Experience with Genesys and/or Zoho is a plus
• A customer-first mindset with patience and empathy
• Alignment with core values: Integrity, Respect, Flexibility, Self-Evaluation, Knowledge, and Compassion