Remote Customer Support Specialist

Job Summary

Providing exceptional customer service, the part-time Remote Customer Support Specialist will assist customers with booking, modifying, and canceling Moving Help services through phone, chat, and email in a high-volume call center environment.

Key responsibilities

• Maintaining a positive and professional attitude while responding to customer inquiries
• Processing and modifying customer orders, as well as resolving complaints efficiently
• Keeping accurate records of customer interactions and providing feedback on service processes

Required qualifications

• High school diploma or GED
• Intermediate keyboarding and computer skills, with the ability to navigate multiple programs
• Experience in customer support roles
• Ability to remain calm and empathetic in stressful situations
• Active and attentive listening skills