Remote Customer Support Specialist

Job Summary

Providing technical assistance and customer education, the full-time Remote Customer Technical Support Specialist will manage inbound calls regarding alarm system and home automation issues while working independently in a fast-paced environment.

Key responsibilities:

• Assist customers with troubleshooting technical issues using guided workflows to resolve problems during calls
• Educate customers on alarm systems and home automation while presenting Virtual Service Call options
• Maintain regular attendance and manage multiple tasks across various systems and applications

Required qualifications:

• High school diploma or equivalent
• Minimum of one year of customer service experience
• Strong organizational skills and ability to multitask effectively
• Demonstrated troubleshooting skills and problem-solving abilities
• Ability to empathize and connect with customers for effective de-escalation