Remote Customer Support Specialist
Job Summary
Providing technical assistance and customer education, the full-time Remote Customer Technical Support Specialist will manage inbound calls regarding alarm systems and home automation, troubleshooting issues and ensuring customer satisfaction in a fast-paced, remote environment.
Key responsibilities:
- Receive and address customer inbound phone calls for alarm system and home automation issues
- Troubleshoot technical issues using guided workflows to resolve customer problems during calls
- Assist customers in scheduling onsite technician visits and present virtual service options
Required qualifications:
- High school diploma or equivalent
- Minimum of one year of customer service experience
- Strong organizational skills and ability to multitask effectively
- Demonstrated troubleshooting skills and customer de-escalation abilities
- Technical experience is a plus but not required
Complete Job Description
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