Remote Customer Support Specialist

Job Summary

To assist in providing exceptional support to a growing merchant network, the part-time Remote Customer Support Representative will manage inbound and outbound communications, address merchant inquiries, and foster strong relationships while ensuring a high-quality experience.

Key responsibilities

• Handle inbound phone calls, chats, and emails from retailers regarding lease or loan application processing
• Conduct back-office processes, such as funding and report generation, to enhance merchant satisfaction
• Foster ongoing relationships with merchants through proactive outreach and support

Required qualifications

• 1-2 years of experience in a fully remote customer service role
• Proficiency with Microsoft Office Suite (Excel/Word)
• Experience using professional communication tools such as Slack or Zoom
• Ability to work autonomously in a remote setting and adapt quickly to new information
• Reliable internet connection and a quiet workspace for taking calls and meetings