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Remote Customer Support Specialist

Job is Expired
Location: Nationwide
Compensation: To Be Discussed
Staff Reviewed: Thu, Feb 28, 2019
Job Category: Customer Service, Information Technology
Weekly Hours: Full Time
Employment Status: Permanent
Employer Type: Employer
Career Level: Experienced

Job Summary

A technology company is filling a position for a Remote Customer Support Specialist.

Individual must be able to fulfill the following responsibilities:

  • Provide exceptional support to customers
  • Advocate for the customer
  • Escalate to product and engineering as needed

Qualifications Include:

  • 2-5 years of experience supporting a technical product
  • Foundation in operating systems, device management and networking
  • Ability to troubleshoot and perform root cause analysis
  • Ability to suggest and make process/efficiency improvements
  • Ability to author product documentation- text, screenshots and video/audio

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