Job Summary
A technology company that provides a customer relationship management platform for property managers is searching for a person to fill their position for a Remote Customer Support Specialist.
Core Responsibilities Include:
- Acting as the face and voice of Knock CRM for customers up & running on the platform through email, chat & phone support
- Running point on customer issues and bringing in the right team (Engineering, Product, CSM) at the right time to solve a problem
- Using your investigative skills to dig into complex customer questions
Skills and Requirements Include:
- You have 2-4 years of experience in Customer Support and YOU LOVE IT
- You want to learn about everything around you, including why our platform is so valuable for our customers
- You love to share what you have learned. You enjoy seeing our customers become more successful
- You can reduce a complex topic to a few simple steps, putting to rest any fears a client may have
- Your mind is always set on - How do I make this easier
