Job Summary

A software development company is in need of a Remote Customer Support Specialist.

Individual must be able to fulfill the following responsibilities:

• Optimize our internal and external documentation and processes
• Work closely with other teams to improve our product offerings and messaging around new product features
• Spend some time analyzing our processes and instigating changes to help scale our operations

Qualifications Include:

• Demonstrated technical savviness
• Demonstrated joy of writing, and doing so quickly and clearly (you need to be fluent and highly proficient in English)
• Proven joy talking about technical concepts with great analytical skills
• Ability to constantly learn about a changing technical product, even when it’s a little out of your depth
• Ability to spend the majority of time interacting with users by chat and occasionally by video calls