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Remote Customer Support Specialist

Job is Expired
Location: Nationwide
Compensation: Salary
Staff Reviewed: Wed, Apr 21, 2021
Job Category: Customer Service
Weekly Hours: Full Time
Employer Type: Employer
Career Level: Experienced

Job Summary

An information technology company that offers form building software services is searching for a person to fill their position for a Remote Customer Support Specialist.

Must be able to:

  • Maintain your support funnel which primarily consists of escalations of complex and more technical cases
  • Help the team to stay on top of the Support team’s KPIs by ensuring fast response times, high CSAT scores & low time to resolution
  • Serve as a cross-department liaison and effectively communicate, track, and manage issues that need to escalated

Applicants must meet the following qualifications:

  • Must have the knowledge or experience in one or both of the following: Salesforce (required) Tech Setup (API, SSO, JSON, SMTP)
  • Proven experience in Customer Support/Service
  • Working Knowledge of: CSS, HTML, Webhooks
  • Basic knowledge of programming languages PHP, Java, Javascript
  • Typing skill, 50 wpm minimum

COMPLETE JOB DESCRIPTION

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