Remote Customer Support Specialist

Job is Expired

Location: Nationwide

Compensation: To Be Discussed

Staff Reviewed: Thu, Jun 17, 2021

Job Category: Customer Service

Remote Level: 100% Remote

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced

Job Summary

An educational services provider is seeking a Remote Customer Support Specialist.

Core Responsibilities of this position include:

  • Serving as a resource for students and clients regarding core product lines, services, and compliance regulations
  • Understanding product attributes and how they support student learning
  • Promptly answering inbound telephone calls, emails, and chats

Applicants must meet the following qualifications:

  • High School Diploma or GED
  • 1 year of Service experience, preferably customer support in a call center environment or customer relations role 
  • MS Office and Gmail
  • Excellent communication skills, written and verbal, to transmit information accurately and understandably
  • Strong focus on service excellence initiatives and positive student outcomes
  • Team player with adaptability to changes in workload, systems, and processes

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