Job Summary
An educational services provider is seeking a Remote Customer Support Specialist.
Core Responsibilities of this position include:
- Serving as a resource for students and clients regarding core product lines, services, and compliance regulations
- Understanding product attributes and how they support student learning
- Promptly answering inbound telephone calls, emails, and chats
Applicants must meet the following qualifications:
- High School Diploma or GED
- 1 year of Service experience, preferably customer support in a call center environment or customer relations role
- MS Office and Gmail
- Excellent communication skills, written and verbal, to transmit information accurately and understandably
- Strong focus on service excellence initiatives and positive student outcomes
- Team player with adaptability to changes in workload, systems, and processes