Job Summary
A digital therapeutics company is searching for a person to fill their position for a Remote Customer Support Specialist.
Core Responsibilities of this position include:
- Identifying, documenting and reporting technical issues
- Becoming a product expert and educate customers as well as internal partners
- Being the first line of support
Must meet the following requirements for consideration:
- 1-2 years of customer support experience at a Saas/Med tech company
- Previous experience with Zendesk
- Proven experience identifying, debugging, and documenting technical issues
- Proven ability to multitask and prioritize in a fast-paced environment
- Excellent written and verbal communication skills, creativity, strong problem-solving skills, and a positive attitude
