Remote Customer Support Specialist

Job Summary

A digital therapeutics company is searching for a person to fill their position for a Remote Customer Support Specialist.

Core Responsibilities of this position include:

• Identifying, documenting and reporting technical issues
• Becoming a product expert and educate customers as well as internal partners
• Being the first line of support

Must meet the following requirements for consideration:

• 1-2 years of customer support experience at a Saas/Med tech company
• Previous experience with Zendesk
• Proven experience identifying, debugging, and documenting technical issues
• Proven ability to multitask and prioritize in a fast-paced environment
• Excellent written and verbal communication skills, creativity, strong problem-solving skills, and a positive attitude