Remote Customer Support Systems Analyst in Portland

Location: Oregon

Compensation: To Be Discussed

Staff Reviewed: Tue, Feb 09, 2021

This job expires in: 6 days

Job Category: Information Technology

Remote Level: 100% Remote

Employer Type: Employer

Career Level: Experienced

Education Level: Bachelors

Job Summary

A company that provides internet payment solutions to businesses is searching for a person to fill their position for a Remote Customer Support Systems Analyst in Portland.

Core Responsibilities of this position include:

  • Assist in the administration of software necessary for the functioning of the Customer Success department
  • Understand the interconnected parts of the CS systems and be able to troubleshoot issues or design new functionality
  • Implement process improvements to continually optimize team metrics over time

Skills and Requirements Include:

  • 3+ years of extensive experience with customer support software, preferably Zendesk
  • Proficiency with Excel and basic data science, familiarity with how to structure and manipulate data
  • Experience with a CRM such as Salesforce or Hubspot
  • Excellent problem-solving and troubleshooting skills
  • Effective proven project management best practices and skills
  • Strong systems thinking, ability to systematize the solutions to problems

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