Job Summary
A workforce management solution is in need of a Remote Customer Support Team Lead in Denver.
Core Responsibilities Include:
- Identifying and documenting needed policies and procedures
- Assisting the support team with delivering timely solutions to maintain customer satisfaction
- Assisting in managing case load for each support member
Position Requirements Include:
- 1+ years of customer support experience
- 2+ years of Kronos Workforce Ready experience
- Experience with running payroll and/or applicable systems knowledge
- Knowledge of federal, state and local employer/employee tax laws and regulations
- Experience with Salesforce Service Cloud or other Support ticketing systems
- Understanding of operating systems, networking technologies/protocols, and software applications
