Remote Customer Support Team Manager in Durham

Job ID: Available for Members

Location: North Carolina

Compensation: To Be Discussed

Staff Reviewed: Mon, Mar 11, 2019

Job Category: Customer Service, Management

Telecommute Level: Majority

Travel Requirements: Onsite Required, Some Travel

Weekly Hours: Full Time

Employment Status: Permanent

Employer Type: Employer

Career Level: Experienced

Education Level: Bachelors

Additional Information: Benefits Available

Job Summary

An ethical author-oriented solution provider has a current position open for a Remote Customer Support Team Manager in Durham.

Core Responsibilities Include:

  • Leading their team to high-quality, high-service, and on-time product delivery
  • Hiring, training, and developing the right people in the right seats and are directly accountable to the QST success metrics
  • Participating in the establishment and execution of our operational strategy

Position Requirements Include:

  • Our team is fully remote with biweekly meetings at our office in downtown Durham
  • Bachelor’s degree
  • Experience in leading a team or demonstrated interest in leadership
  • Knowledge of a language in addition to English (Portuguese, Spanish, Japanese, or Korean) is helpful but not required
  • Customer Service experience (1-4 years)