Job Summary
An ethical author-oriented solution provider has a current position open for a Remote Customer Support Team Manager in Durham.
Core Responsibilities Include:
- Leading their team to high-quality, high-service, and on-time product delivery
- Hiring, training, and developing the right people in the right seats and are directly accountable to the QST success metrics
- Participating in the establishment and execution of our operational strategy
Position Requirements Include:
- Our team is fully remote with biweekly meetings at our office in downtown Durham
- Bachelor’s degree
- Experience in leading a team or demonstrated interest in leadership
- Knowledge of a language in addition to English (Portuguese, Spanish, Japanese, or Korean) is helpful but not required
- Customer Service experience (1-4 years)
