Remote Customer Support Technician

Job is Expired

Location: Northeast, Southeast

Compensation: To Be Discussed

Staff Reviewed: Thu, Aug 19, 2021

Job Category: Customer Service

Remote Level: 100% Remote

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced

Education Level: Bachelors

Job Summary

A software development company is filling a position for a Remote Customer Support Technician.

Must be able to:

  • Manage customer support requests via phone, email and customer portal
  • Assist customers with system configuration changes
  • Educate/train customers on solutions with the goal of helping them achieve their objectives with our systems

Required Skills:

  • Proficiency in Windows and Microsoft Office
  • Strong technical aptitude with general understanding of website functionality and related technologies
  • Ability to learn and assimilate new information quickly
  • Ability to independently evaluate and define customer and system needs
  • Excellent verbal and written communication skills
  • High level attention to detail with excellent planning

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