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Remote Customer Technical Support Specialist II

Job is Expired
Location: Nationwide
Compensation: To Be Discussed
Staff Reviewed: Thu, Apr 28, 2022
Job Category: Customer Service
Employer Type: Employer
Career Level: Experienced
Education Level: Bachelors

Job Summary

A manufacturer of infection prevention products has a current position open for a Remote Customer Technical Support Specialist II.

Candidates will be responsible for the following:

  • Providing a mix of front-line and second-line telephone and/or desktop/server support via remote connection to customer servers
  • Participating in 24/7 technical support coverage on rotational basis
  • Designing complex custom reports/queries using proprietary software and MS SQL Server

Required Skills:

  • Bachelor’s Degree
  • 3-7 years of experience working in technical support of computers, network, applications, etc, or in a clinical environment
  • Experience in MS SQL Server
  • Experience with the configuration of personal and laptop computers, printers, and various other hardware and software

COMPLETE JOB DESCRIPTION

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