Job Summary

A software development company is searching for a person to fill their position for a Remote Customer Training and Support Software Manager.

Core Responsibilities Include:

• Building and evolving our Customer Help Center to meet the changing needs of our client base
• Generating and producing written anf video training content for new platform users
• Working closely with our Product Team to communicate new releases, bug fixes, and platform enhancements

Qualifications Include:

• 2+ years of Customer Support Experience
• You’ve successfully worked on and/or supervised a customer facing team
• CRM experience
• Drive and Ambition
• Genuine Curiosity
• Must be able to partner with Engineering to develop SOPs for bug reporting, tracking and communication of resolution