Remote CX Consultant

Location: Iowa, Minnesota, North Carolina

Compensation: To Be Discussed

Staff Reviewed: Fri, Apr 16, 2021

This job expires in: 7 days

Job Category: Information Technology

Remote Level: 100% Remote

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced

Education Level: Bachelors, Masters

Job Summary

A multi-faceted financial agency is searching for a person to fill their position for a Remote CX Consultant.

Core Responsibilities Include:

  • Understanding the customer experience using multiple data sources
  • Driving actionable, customer insights that improve customer experiences.
  • Identifying and trending causes that enable customer satisfaction improvement

Qualifications Include:

  • Bachelor's degree in business, data science, social science or other relevant area
  • 4+ years related experience. (Data, analytical, behavioral data background, etc.)
  • Able to persuade a broad range of internal and external stakeholders
  • Able to collaborate with others to deliver optimal results
  • Skilled in reacting positively to changes while maintaining poise, focus, and flexibility
  • Comfortable keeping up with current developments and trends in area of expertise

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