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Remote CX Insights and Analytics Director

Job is Expired
Location: District of Columbia, Kentucky
Compensation: To Be Discussed
Staff Reviewed: Fri, Jan 08, 2021
Job Category: Management
Weekly Hours: Full Time
Employer Type: Employer
Career Level: Experienced
Education Level: Bachelors, Masters

Job Summary

A health insurance company is filling a position for a Remote CX Insights and Analytics Director.

Must be able to:

  • Act as a primary point of internal contact for VOC initiatives
  • Oversee natural language processing analytics vendor technology platform
  • Lead quarterly customer insights reviews

Applicants must meet the following qualifications:

  • Requires 5+ years combined experience in customer research and analytics techniques
  • Demonstrated proficiency facilitating large group sessions
  • Tech-savvy in evolving technologies
  • Bachelor's degree

COMPLETE JOB DESCRIPTION

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