Job Summary
A company that minimizes digital risk is seeking a Remote Cyber Security Technical Support Analyst.
Candidates will be responsible for the following:
- Promptly handling incoming support cases, break-fix, and respond in a timely manner
- Responding to questions from customers and prospective customers
- Identifying best practices for services in customer's account and advises corrective action
Qualifications for this position include:
- Ability to travel occasionally
- 1-3 years of experience in Technical Support, Consulting, or B2B client service role
- Good knowledge of Cyber Security and the Cyber Security market
- 1-2 years in a Cyber Security or B2B SaaS Organization
- Experience in working with complex, multi-divisional, multi-geographical customers
- Excellent written and verbal communication skills
