Remote Cybersecurity Customer Success Director

Job is Expired

Location: Nationwide

Compensation: To Be Discussed

Staff Reviewed: Fri, Sep 17, 2021

Job Category: Information Technology

Remote Level: 100% Remote

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced

Job Summary

A software company is filling a position for a Remote Cybersecurity Customer Success Director.

Core Responsibilities Include:

  • Hiring, leading and developing US CSM team
  • Acting as a key escalation point and exec sponsor for customers
  • Building a predictable renewals engine in the US

Position Requirements Include:

  • 3+ years of people management and a passion for leading teams
  • Experience scaling a B2B SaaS company from Series A-C and beyond
  • Worked with technical buyers at organisations of all sizes
  • A strong strategic vision for building and implementing customer journeys, driving customer lifetime value
  • Worked closely with cross-functional teams to lead change and promote a customer-centric mindset
  • A data-driven approach to scaling a CS-org

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