Job Summary
A software company is filling a position for a Remote Cybersecurity Customer Success Director.
Core Responsibilities Include:
- Hiring, leading and developing US CSM team
- Acting as a key escalation point and exec sponsor for customers
- Building a predictable renewals engine in the US
Position Requirements Include:
- 3+ years of people management and a passion for leading teams
- Experience scaling a B2B SaaS company from Series A-C and beyond
- Worked with technical buyers at organisations of all sizes
- A strong strategic vision for building and implementing customer journeys, driving customer lifetime value
- Worked closely with cross-functional teams to lead change and promote a customer-centric mindset
- A data-driven approach to scaling a CS-org
