Job Summary
A cybersecurity technology company has an open position for a Remote Cybersecurity Customer Support Associate.
Core Responsibilities of this position include:
- Efficiently communicating updates, challenges and tracking the open tickets
- Syncing with the product engineering teams for timely resolution of customer issues
- Owning the customer success relation and building rapport with individual customers
Must meet the following requirements for consideration:
- Minimum of 2-3 years of Zendesk experience
- Hands-on experience on Linux systems and administration
- 2-3 years of relevant experience in technical support
- Experience with log analysis for troubleshooting and problem identification
- Excellent research and documentation skills
- Ability and interest to learn proprietary systems
