Remote Cybersecurity Customer Support Associate

Job is Expired

Location: Pacific Time

Compensation: To Be Discussed

Staff Reviewed: Wed, May 05, 2021

Job Category: Customer Service

Remote Level: 100% Remote

Employer Type: Employer

Career Level: Experienced

Job Summary

A cybersecurity technology company has an open position for a Remote Cybersecurity Customer Support Associate.

Core Responsibilities of this position include:

  • Efficiently communicating updates, challenges and tracking the open tickets
  • Syncing with the product engineering teams for timely resolution of customer issues
  • Owning the customer success relation and building rapport with individual customers

Must meet the following requirements for consideration:

  • Minimum of 2-3 years of Zendesk experience
  • Hands-on experience on Linux systems and administration
  • 2-3 years of relevant experience in technical support
  • Experience with log analysis for troubleshooting and problem identification
  • Excellent research and documentation skills
  • Ability and interest to learn proprietary systems

COMPLETE JOB DESCRIPTION

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