Job Summary

A cybersecurity company needs applicants for an opening for a Remote Cybersecurity Lead Customer Success Manager.

Individual must be able to fulfill the following responsibilities:

• Provide technical support for customers to support pre-sales and post-sales processes
• Manage, recruit, build, and motivate teams of client success managers (CSMs)
• Identify staff development opportunities and help them to work toward their professional goals

Qualifications Include:

• Mastery in leading positive client relationships in complex situations, resolving client issues & growing client revenue
• 3+yrs experience at director level managing account management staff and able to manage, motivate, develop & inspire large teams
• Able to work collaboratively with internal & external teams
• Possess executive-level communication and interpersonal skills
• Exceptional verbal and written organizational, presentation, negotiation, and communication skills
• Strong presence with a high confidence and calm demeanor in even the most stressful situations