Job Summary
A software company is filling a position for a Remote Dealer Support Associate in New York City.
Core Responsibilities Include:
- Interacting with users by email and phone to identify and understand their product questions
- Advocating for customers by identifying trends in issues and suggesting improvements to processes
- Collaborating with members of other teams to root out answers and be a resource to teammates
Position Requirements Include:
- College degree or equivalent professional experience
- Ability to empathize with users and quickly grasp the issues they’re facing
- Love constantly learning about a changing technical product
- Ability to manage multiple projects to completion
- Comfortable adapting to new situations, time management, and thinking on your feet
- Strong written and verbal communication skills - both customer facing and internal
