Remote Debt Collection Specialist

Job Summary

Connecting with consumers to resolve delinquent purchased debt accounts, the full-time Remote Debt Collection Specialist will conduct high-volume outbound calls, perform skip tracing, negotiate settlements, and manage a collection pipeline while ensuring compliance with relevant regulations.

Key responsibilities:

• Conduct high-volume outbound calls to consumers regarding delinquent accounts
• Perform skip tracing to locate consumers and negotiate settlements and payment arrangements
• Manage collection pipeline with timely follow-ups while maintaining compliance with FDCPA, FCRA, and state regulations

Required qualifications:

• Minimum 2 to 3 years of third-party collections experience, with at least 1 year specifically in purchased paper
• Proven track record of meeting target metrics in a remote work environment
• Familiarity with auto-dialers, CRM software, and skip-tracing platforms
• Knowledge of regulatory requirements, including the "Mini-Miranda" and state-level statutes of limitations
• Strong negotiation skills and ability to manage time effectively