Remote Dedicated Technician

Job Summary

A Cloud Communications Service Provider needs applicants for an opening for a Remote Dedicated Technician.

Core Responsibilities of this position include:

• Engaging with Philips’ HSDP clients on IT related issues as it pertains to Health suite Digital Platform services, tools, and solutions
• Guiding and managing clients through the problem-solving process
• Directing unresolved issues to the next level of support personal and manage the technical escalation until resolution/closure

Required Skills:

• Proven experience as a help desk technician, customer support, and experience working withing a support call center environment
• Strong Customer Service Skills
• Strong attention to detail and the ability to follow process and procedures as outlined in SOP Documents and Knowledge Base Articles
• Ability to multitask and perform under pressure
• Ability to work indepenently
• Ability to manage an active ticket queue according to the SLAs as outlined in the customer’s contract