Job Summary
A software company is seeking a Remote Delivery Support Director.
Candidates will be responsible for the following:
- Evaluating and understanding SaaS business model and subscription B2B businesses
- Leading a large, internationally distributed and diverse teams
- Monitoring, analyzing, and reporting KPIs to all levels to the leadership and stakeholders
Skills and Requirements Include:
- Proven experience leading large scale Support Experience / Technical Support Operations
- Minimum 7 years of experience leading at the Director or VP level
- Passionate about business strategy
- Track record scaling and leading an internationally renowned team 24/7/365, in multiple languages and multiple channels
- Ability to work effectively in a remote and fast-paced environment