Remote Desktop Specialist

Location: Nationwide

Compensation: To Be Discussed

Staff Reviewed: Tue, Jul 13, 2021

This job expires in: 17 days

Job Category: Information Technology

Remote Level: 100% Remote

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced

Job Summary

A technical hiring platform has a current position open for a Remote Desktop Specialist.

Core Responsibilities Include:

  • Handling IT service requests while providing remote technical support inquiries for employees
  • Remotely installing and troubleshooting hardware and software issues and other end-user devices
  • Updating tickets with information from both end-users, other support teams, and vendors

Applicants must meet the following qualifications:

  • 1-2 years of experience in an IT help desk environment
  • Experience configuring and supporting macOS and Microsoft Windows 10
  • Familiarity with configuring and troubleshooting collaboration and productivity software including Gmail, Outlook, Zoom, and Slack
  • Ability to clearly explain IT concepts to both technical and non-technical users
  • Ability to prioritize and complete projects per IT Support SLA commitments
  • Proven success in taking the initiative, work on multiple projects, and organizing skills

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