Remote Desktop Support in Germantown

Job ID: Available for Members

Location: Maryland

Compensation: To Be Discussed

Staff Reviewed: Mon, Mar 25, 2019

This job expires in 1 days

Job Category: Customer Service, Information Technology

Telecommute Level: Majority

Travel Requirements: Possible Travel

Weekly Hours: Day Shift, Evening Shift

Employer Type: Staffing Agency

Career Level: Experienced

Job Summary

A staffing agency has an open position for a Remote Desktop Support in Germantown.

Individual must be able to fulfill the following responsibilities:

  • Provide Service Desk peers with guidance and training based on experience
  • Process and enforce ticket handling and escalation policies and procedures

Required Skills:

  • Experience with and Interact with monitoring and alert systems in support of applications and network
  • Tools such as AppDynamics (a plus), Solarwinds, HP Sitescope/Openview
  • 2+ years of experience in a technical service support lead or supervisory capacity
  • 2+ years of experience in monitoring operations center or enterprise service desk environments
  • Administrative or user experience with Monitoring systems
  • Full list of skills and requirements located on company web page