Remote Desktop Support Technician

Job Summary

A company is looking for a 2nd Shift Remote Desktop Support.

Key Responsibilities

• Provide first-contact direct technical support for client issues (login, software, hardware)
• Monitor and respond to system alerts and urgent cases
• Administer and troubleshoot Windows Server environments and Active Directory

Required Qualifications

• 0-3 years of IT support experience (or equivalent aptitude)
• Empathetic, client-first mindset with strong interpersonal skills
• Strong troubleshooting skills in Windows OS, Microsoft 365, and standard IT issues
• Familiarity with Active Directory, Azure AD, DNS, DHCP, RDS, and PowerShell
• Prior experience in a Windows System Administration or IT Service Desk role is preferred