Job Summary

A university is seeking a Remote Desktop Support Technician.

Candidates will be responsible for the following:

• Provide advanced technical consulting and support services
• Provide advanced IT Desktop support, consulting, incident management, and service request fulfillment
• Provide support to end users via phone, chat, email, and/or in person

Qualifications Include:

• Must have and maintain a valid driver's license to travel to/from job sites
• Bachelor's degree with a minimum 1-year experience or equivalent combination
• Providing proficient desktop support in both Windows and Mac operating systems
• Strong customer service, interpersonal, relationship building skills
• Able to communicate effectively and professionally verbally and in writing
• Attention to detail and ability to document issues and problems thoroughly